Terms of Use
Last Updated: October 11, 2025
Please read these terms carefully before using OptimaCNC services
Welcome to OptimaCNC. These Terms of Use ("Terms") govern your access to and use of our website, services, and products. By accessing or using our site or services, you agree to comply with these Terms. Please read them carefully before proceeding.
1. General Agreement
• By accessing or using the OptimaCNC website, products, or services, you agree to these Terms of Use in full.
• If you do not agree with any part of these Terms, you must not use our website or services.
• OptimaCNC reserves the right to modify, update, or change these Terms at any time without prior notice.
• Continued use of our services after changes are made constitutes acceptance of the revised Terms.
2. Definitions
"Company," "We," "Us," "Our" refers to OptimaCNC, its owners, employees, and authorized representatives.
"User," "You," "Your" refers to any individual, company, or entity accessing or using our services or website.
"Services" refer to CNC machining, milling, turning, surface finishing, and related design/manufacturing services provided by OptimaCNC.
"Website" refers to our OptimaCNC platform and related domains.
3. Eligibility and Use
• You must be at least 18 years old to use our services or enter into a contract with OptimaCNC.
• You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations.
• Any unauthorized use of our services, systems, or data is strictly prohibited.
• You agree not to use our website to distribute harmful software, spam, or content that violates the rights of others.
4. Service Scope
• OptimaCNC provides technology-based precision manufacturing services including 3-axis to 5-axis CNC machining, milling, turning, part making, and surface finishing.
• All services are provided on a quotation and agreement basis, with specific terms defined per project.
• OptimaCNC reserves the right to refuse or cancel any service order at its discretion.
5. Quotations and Pricing
• All quotes provided by OptimaCNC are valid only for the period mentioned in the quotation.
• Prices are exclusive of taxes, duties, or shipping costs unless explicitly stated.
• Any design changes, material substitutions, or modifications after project confirmation may result in revised pricing.
• OptimaCNC reserves the right to adjust pricing based on material availability, machining complexity, or external factors affecting production costs.
6. Intellectual Property
• All designs, drawings, CAD/CAM programs, and related intellectual content created by OptimaCNC remain the property of OptimaCNC unless otherwise agreed in writing.
• Client-supplied designs remain the intellectual property of the client. However, by submitting them to OptimaCNC, the client grants permission for their use solely for manufacturing and quality verification purposes.
• Copying, reproducing, or redistributing any content from our website or promotional material without written consent is prohibited.
7. Confidentiality
• OptimaCNC respects the confidentiality of client data, designs, and manufacturing information.
• All client information will be handled securely and used only for the purposes of executing the agreed service.
• Clients are also responsible for maintaining the confidentiality of quotes, project details, and proprietary information shared by OptimaCNC.
8. Delivery and Lead Times
• Delivery schedules are provided as estimates and may vary due to unforeseen production or material delays.
• OptimaCNC shall not be held liable for any delay caused by circumstances beyond our control, including but not limited to equipment breakdowns, raw material shortages, transport disruptions, or natural events.
• Clients must inspect delivered parts immediately and report any visible defects within five (5) business days of receipt.
9. Quality Assurance and Warranty
• OptimaCNC follows strict quality control standards to ensure precision and accuracy in all manufactured components.
• Any part found to have a verified manufacturing defect will be reviewed for replacement or correction at our discretion.
• The warranty does not cover misuse, improper installation, or modification of delivered parts by the client.
• OptimaCNC's liability is limited solely to the value of the defective item; consequential damages or losses are excluded.
10. Limitation of Liability
• OptimaCNC is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
• We are not responsible for design flaws, incorrect specifications, or errors provided by clients during the order process.
• The client assumes all responsibility for ensuring part compatibility, safety, and compliance with final product applications.
11. Payment Terms
• Payments are due as per the schedule mentioned in the quotation or invoice.
• Late payments may incur interest or delay in service delivery.
• OptimaCNC retains the right to suspend or cancel services in case of payment default.
• All transactions must be completed through authorized payment methods only.
12. Cancellation and Refund Policy
• Orders may be canceled before production begins; any design or setup costs incurred will be deducted from the refund.
• Once manufacturing starts, cancellation or refund requests may not be accepted.
• Refunds, where applicable, will be processed within a reasonable timeframe after review.
13. Third-Party Links
• Our website may contain links to external websites or tools. OptimaCNC is not responsible for the content, accuracy, or practices of third-party sites.
• Users access external links at their own risk.
14. Governing Law and Jurisdiction
• These Terms are governed by and construed under the laws of India.
• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts located in Nagpur, Maharashtra, India.
Questions About These Terms?
If you have any questions about these Terms of Use or our services, please don't hesitate to contact us.
Email: support@optimacnc.com